<p><span style="text-decoration: underline;">This petition is for customers who ordered Axent Wear Headphones on Indiegogo and Brookstone to be able to receive full refunds on their defective headphones.</span></p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>(I<em> understand there were a small amount of people who received working headphones. But majority of headphones sent out were defective with multiple broken parts. Please sign to help those unfortunate people to be able to get a full refund) </em></p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>If you purchased Axent Wear Cat Ear Headphones from Brookstone you get a one year warranty for an exchange. even though they are denying a lot of exchanges without a given reason as of right now.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>If you were a backer who was there from the start, who pre-ordered a year ago on Indiegogo to help start the company, there are no refunds or exchanges. even though you ended up paying more than people now.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p><strong>something needs to be done about this issue, or will we continue to allow brookstone to keep ignoring this issue and treat their customers this way</strong></p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>Why should we be able to get full refunds?</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>Indiegogo's website Terms of Use state<br />"Campaign Owners are legally bound to perform on any promise and/or commitment to Contributors (including delivering any Perks). Campaign Owners will respond promptly and truthfully to all questions posed to them by Indiegogo or any Contributor. If any Campaign Owner is unable to fulfill any of its commitments to Contributors (including delivering any Perks), the Campaign Owner will work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions."</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>A few of Axent Wears original statements of what you will receive once donating.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p><strong>-Each pair will come with fully functional external cat ear speakers</strong></p><p>Did not follow through. One of the biggest issues people are having with their headphones are the external speakers not working at all, only working on a very low volume, or have loud static noises which make them not usable.</p><p> </p><p><strong>-awesome LED lights</strong></p><p>Did not follow through. The most common issue of them all, people are receiving headphones with none, or only some of the LED lights working. So no LED lights for most people. </p><p> </p><p><strong>-detachable cord</strong> <strong>so the headphones can still be used if the cord gets damaged</strong></p><p>Not for all. Yes there is a detachable cord, even though there are a small few who opened the box to find there's did not include the cord. A lot of people had faulty wiring making the cord unusable, having to buy a new one. also a lot of people having problems with the cords staying in and working probably without having to move them around constantly.</p><p> </p><p><strong>-detachable gaming boom mic</strong></p><p>A detachable gaming boom mic was included, but does not work on pcs, meaning the gaming mic cannot be used for gaming on the pc. this was a big problem, but easy enough to fix. (?)axent wear gives you one audio jack cord for the headset(?), which are for speakers, meaning the mic would not work. so you yourself have to go and buy a splitter which fixes your problem, unless you still had faulty wiring so you would have to buy all new cords. and if you finally made it, the mic included would still not work for quite a few people, some not at all, some had a mic that sounded completely muffled and no one would be able to hear you. also a lot of people having problems with the cords staying in and working probably without having to move them around constantly.</p><p> </p><p><strong>-Built in volume control plus forward and backward buttons included</strong></p><p>A small issue, but one of the most common ones. majority of headphones had faulty buttons that did nothing.</p><p> </p><p><strong>-Four color choices : blue purple green red</strong></p><p>one of the major reasons for purchasing these headphones, the cool led colors, if yours came correctly working. but axent wear failed to show updates on the red pair. each red pair sent out is a bright orange. completely false advertising.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p><strong>not to mention those who pre-ordered were getting a "discount" for pre-ordering. no, they paid more than those who are ordering the headphones now, and get less benefits.</strong></p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p><strong><br /></strong>no of course the headphones would not be perfect. but being fully aware of the mass amounts of defective headphones being sent out none of the companies involved in the making have spoken out on this issue.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>email i received from indiegogo on axent wear.</p><p><br /><br /><em><strong>"</strong></em></p><h3 class="iw"><span class="gD">Indiegogo Customer Happiness</span> <span class="go"><support@indiegogo.com></span></h3><p><em><strong>Brian, Nov 19, 08:02:</strong></em></p><div><p><em>Hi Hayley,</em></p><p><em>Thank you for sharing your concern with us. I'm sorry to hear that this has been your experience with this campaign. At this time, the campaign, ‘Axent Wear Cat Ear Headphones’, is under review. We will include the information you have provided along with all other information at our disposal in our review of the campaign. In some cases, we will contact the campaign owner to have them edit their campaign and it will remain on our platform. If the project doesn't follow our rules, we may remove the campaign. We may also restrict the campaign owner's future activities on Indiegogo."</em></p><p> </p><p> </p></div><p> </p>
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